This causes your business information to appear in Maps, Search and other Google services. If you've been disconnected from your Google business profile for a while, there's a chance that Google has deverified your business listing. Google says it will void the verification of business listings if companies remain inactive on their Google business profile page for more than six months. Based on this, Google analyzes each opinion and eliminates those that have been identified as spam, false, biased, offensive or with conflicts of interest.
You'll need to provide Google with your old and new CID (unique ID that Google assigned to a business location) numbers. Whenever you receive a review from a new customer (regardless of how you collect it), you'll need to go to your CMS and then add the review to your page and bookmark it. The following are the reasons why it's important for brands and customers to be able to search for reviews on Google. To get the best scores in Google search results, you'll need to make sure that Google bots have crawled your website, after introducing the markup scheme on your website and updating your pages.
You can download the Google Map app from the Google Play Store if you're using your mobile phone. In addition to the technical error, your Google review is missing because it can be removed from the page for several reasons. As Google itself states, most of the time, when a business review no longer appears, it's because of “policy violations”, such as spam or inappropriate content. It's also possible that, for whatever reason, the customer decided to delete their own Google review. For a review not to be considered spam, it must comply with Google's review policy on prohibited and restricted content.
If you haven't updated your Google business profile for a long time and customers no longer interact with it, your business may have lost its verification status on Google.