If you want to have a negative review removed, the person who wrote it can delete it themselves (we know, it's unlikely, but if you contact that person and try). Please wait a moment and try again. Keep in mind that not all customers will agree to change or delete their review (even if they receive an incentive), and that's okay. If you're wondering how to delete a Google review on an iPhone or Android, you can also follow these steps with the Google Maps app.
However, it's exceptionally difficult when, among all the charming compliments, a bad review breaks through that tarnishes all the good work you've done. These emails should be ignored, as no one other than the review site itself can remove a bad review. It's not always simple, and you have to admit that the process (and the results of deleted revisions) can be a bit confusing. As many companies have discovered, it can be extremely difficult and nearly impossible to remove an online review from rating platforms, such as Google, Airbnb, Glassdoor, AVVO, HealthGrades, RealSelf and many others.
Google's review policy guidelines are very clear and easy to follow; if you're trying to remove negative content, pay close attention to this list to find out what Google itself classifies as an inappropriate review. If you want a negative review removed, the person who wrote it can delete it themselves (we know, it's unlikely, but if you contact that person and try to resolve their problem, you might be surprised), or you can report the review. This way, the request will be sent to Google and, if it goes against their policies, they will delete it. Nor would I ask a customer to change or delete their review until AFTER you've resolved their complaint and are totally sure that they're now satisfied. If, after calling you, the customer seems happy with the solution you provided, ask them if they would mind deleting or changing their negative feedback.
Focus on offering the best possible customer experience and your satisfied customers will be more likely to leave you a positive review on Google. Unfortunately, if you want to delete a Google review, you'll have to report it through your Google business profile (or contact Google) and defend yourself.
