Learn how to find your profile. If you've never responded to a review before, you'll first need to verify your business listing on Google and make sure that the person responding is the real owner of the business. Sometimes, Google's evaluation system may consider that a genuine post is false and marks it for removal. Your Google business profile is like the showcase of your digital store, visible to potential customers in Google Search and Maps.
Stay informed with Google Alerts, a handy feature that keeps you informed whenever new information appears on a specific topic in Google Search. People who post a Google review on a business profile may not know that their comments are no longer visible. Business owners can view all of their businesses listed on Google Maps through their Google My Business account. To do this, you can download the Google Maps mobile application or open Google Maps with your browser.
