If you have reason to believe that a real customer left a negative review, you can try to resolve the situation through excellent customer service. Some customers simply want to feel heard and understood, and if they do, they are likely to delete or edit the review on their own. A cease and desist letter can be especially effective if you think a competitor posted a false review on Google. Focus on offering the best possible customer experience and your satisfied customers will be more likely to leave you a positive review on Google.
It's crucial to know how to contest a Google review and have it removed as quickly and effectively as possible. On the following pages, Google will ask you questions related to the review and to your complaint about its specific content. If your request is rejected, but you still believe that the negative review should be removed, Google offers you another solution. After that, you and the Google support team will keep in touch again and again until the review is removed. We generally suggest first reporting the review to Google using the methods described above, and in many cases, these methods resolve the issue.
When challenging a review before Google, it's important to focus on the identity of the reviewer and your relationship with them. Once you've addressed the issue with that person, you can kindly ask the customer to edit or delete their negative review on Google. It's also essential to include timestamps in the documentation, since Google doesn't show the date the review was left. The proof of the date of the review can be useful in determining the statute of limitations (the time limit you have to take legal action) in case you need to file a lawsuit for the bad review.
