Fortunately, Google allows companies to file a single appeal against the decision not to remove a review. Since defamation must contain a false statement of fact, a wordless review is usually not actionable for defamation in and of itself, and would have to take into account other external factors that make the review actionable. A false opinion is one left by a person who has not used a service or purchased a product from the company they are thinking about. Every Google review published about a company is a vital tool for the company's online reputation. Google's review flagging process usually takes 72 hours before any action is taken regarding the review.
Sometimes, a person uses multiple Google accounts to leave more than one review about the same company. In today's online world, if you don't remove a false review from Google, you can seriously jeopardize your company's name and reputation. If a negative or false review goes unnoticed or goes unanswered, it's time to contact Google's small business support team directly by phone or email to talk to them more fully about the topic. If Google doesn't remove it right away, there are several options you can take to manage the review and minimize its ongoing impact on your business.
After marking the review as inappropriate and selecting which Google policy it violates, you'll receive a follow-up email to let you know that the review is being investigated. Another method for requesting removal is through Google's support service, which is basically the same as using the Google search or map view. I received permission from a judge to start a lawsuit against a client who left an allegedly defamatory opinion on Google. While Google takes its time to evaluate the fake review, you don't need to stand idly by and let the fake review tarnish your online reputation.
Because Google allows users to review companies without having to add any description, people take advantage of the same thing and get low star ratings. Google takes time to determine the nature of the review and only removes it if it's illegitimate. You can usually sue for a false Google review when it fits the legal definition of defamation, extortion or harassment.
