Usually, the review will describe the customer experience, which will help potential customers make informed buying decisions. Please wait a moment and try again. Sometimes, a person uses multiple Google accounts to leave more than one review about the same company. The only way to request that a negative review be removed from Google is if it violates Google guidelines. While you can't just delete every bad Google review that comes your way, you can take defensive measures.
You should also respond in a professional and friendly manner to the review in question and explain that you think they have had an opinion about the wrong company. Another method for requesting the removal is through Google's support service, which is basically the same as using Google search or the map view. Fortunately, Google allows companies to file a single appeal against the decision not to delete a review. If Google doesn't remove it right away, there are several options you can take to manage the review and minimize its ongoing impact on your business.
Google's review guidelines state that you can only leave a review at a business branch where you've actually had a customer experience.
