There have been some circumstances in which a customer clearly but accidentally left a review about the wrong company. This is easy to detect because they refer to products or services that have nothing to do with what your company does. In this case, you can respond to the review and kindly ask them to delete it or contest the review with Google. Please note that there is no guarantee that the review will be removed and you may need to contact the reviewer directly to resolve the issue.
If you have reason to believe that the fake Google review in question was published by an industry competitor, you can try sending them a cease and desist letter. This may involve a reviewer creating multiple aliases and online accounts, pretending that an interaction was worse than it was, and describing interactions that never actually occurred. According to a ReviewTrackers study, approximately 52% of customers expect to receive a response from a company within 7 days of publishing their review. In fact, research indicates that when critics try to deceive, they are more likely to use words that are not so long or complex.
It provides you with a list of multiple options from which you can select the reasoning that is most relevant to your opinion. If a review is false, the reviewer must write a compelling message that convinces others that they have actually interacted with your company. Google's review guidelines state that you can only leave a review at a business branch where you've actually had a customer experience. In a perfect world, all negative and fake online reviews would be removed immediately after being flagged, and all legitimate reviews would remain online.
Although the authenticity of the review is not guaranteed, you may discover a competitor trying to get a quick opinion or a person who doesn't end up using your services, but still feels compelled to post a review. Since the reviewer doesn't have a real interaction to write about, the details they'll invent will focus more on their personal stories. Chatmeter's review monitoring tools make it easy to identify, scale, and respond to each review. To report a defamatory or false opinion about your company, simply search for your business on Google or visit Google Maps to find your business listing.
If you have a negative opinion about your company that doesn't violate any of Google's content guidelines, unfortunately, you'll have to accept their presence on your page. For example, if the user is in Florida but wrote a review about a location in Ohio and Texas on the same days.
